Who we are
Cloud Shift Solutions (ABN 37 174 051 349) provides IT, cloud, Microsoft 365 migration, and web and application development services in Australia. In this policy, "we", "us", and "our" refer to Cloud Shift Solutions.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We only collect personal information that you choose to give us. When you submit an enquiry through our website contact form, we collect:
- your name
- your email address
- your contact phone number
- the content of your message
If you email or call us directly, we collect the information contained in that correspondence. If you become a client, we may also collect information reasonably necessary to deliver our services, such as business contact details and technical details of the systems we are engaged to support.
Cookies and website analytics
This website does not use cookies, tracking pixels, or third-party analytics services. We do not build advertising profiles and we do not track you across other websites.
Our hosting and security provider processes limited technical information — such as your IP address and browser type — as part of delivering the website securely and protecting it from abuse. This is standard infrastructure logging and is not used by us to identify you.
How we use your information
We use the personal information you provide to:
- respond to your enquiry and provide you with a quote or consultation
- deliver, support, and administer the services you engage us for
- communicate with you about your project or account
- meet our legal, tax, and record-keeping obligations
We do not sell, rent, or trade your personal information. We do not send marketing emails to enquiry contacts unless you have asked us to.
Who we share it with
We do not disclose your personal information to third parties except where necessary to operate our business or where required by law. The service providers who may process your information on our behalf include:
- Cloudflare — website hosting, security, and email delivery and forwarding
- Microsoft — the email service where our business correspondence is received and stored
These providers operate global infrastructure, which means your information may be stored or processed on servers located outside Australia. We take reasonable steps to ensure any overseas recipient handles your information consistently with the Australian Privacy Principles.
How we protect your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. These steps include encrypted connections (HTTPS) across our website, access controls and multi-factor authentication on the accounts that hold your information, and limiting access to those who need it to do their job.
No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
How long we keep it
We keep enquiry information only for as long as it is needed for the purpose it was collected, and to meet our legal and record-keeping obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You can ask us what personal information we hold about you, ask us to correct it if it is inaccurate or out of date, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable period, normally within 30 days.
Making a complaint
If you believe we have mishandled your personal information, please contact us first so we can try to put it right. We will acknowledge your complaint and aim to resolve it promptly.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date it was last updated.
Contact us
For any privacy question or request, email us at info@cloudshiftsolutions.com.au.
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